Please contact us if you cannot find an answer to your question.
We are covered up to $20 million with public liability. We can provide a copy of our insured if required.
Yes! We do have a few rules for all outdoor set ups.
- Must have an indoor back up or well covered alfresco per weather forecasted
- We will not set up if there is any feaces or animals near the equipment. We love animals but for the health and safety of our equipment and staff they must be tied away during the event and not allowed near the equipment under any circumstances.
- We will only set up on grass or concrete. We will not set up on bark, gravel, rocks or dirt.
- Gazebo with UV sun protection required for days above 23 degrees.
Yes, we take pride in our equipment as it is manufactured overseas. The quality and workmanship involved means they are not cheap to replace and take an incredibly long time to remake. Any damage outlined as per our terms and conditions will be applied.
The bond is refunded 1 business day after the event, post inspection of the equipment.
- Ages 6 and Under recommended on soft play
(Excluding our carousel and Ballpit - All ages welcome, no boisterous play)
- No Shoes, including high heels
- No face paint, glitter, slime, body gems or sharp objects to enter the play space
- No food or drinks
- Adult supervision at all times
We offer a 4 hour standard base hire. Overnight hire or late bump out is an additional cost. If you require longer hire please specify this on the booking enquiry form.
We offer FREE delivery to all Soft Play Illawarra residents. Outside of this area there is a delivery fee to cover additional staff, wages, fuel, maintenance and tolls.
We accept full payment or pay by instalments by bank transfer or cash. Please note full payment is required no later than 7 business days prior to the event. We do not accept payment on the day even if paying by cash this must be paid in advance 7 days prior to the event.
In the event of extreme weather like wind, rain or heat, as per our terms and conditions we reserve the right to cancel a booking if we feel safety will be compromised.
We check predicted weather foreast prior to your event and will discuss this issue and a back up plan. No refund will be offered on the day if you do not have a back up plan. This is to cover staff wages for loading and unloading vehicles.
All our services include delivery and pack up.
We require 1.5-2 hours earlier access prior to your event commences to set up our equipment. Pack up is 1 hour depending on access / stairs or package size.
Please ensure our set up area is dry, clean of debris and sufficient space ready for our team to set up the equipment.
Charges apply for Lift, stairs and distances greater than 30 metres from our parked vehicles.
Please ensure your booking enquiry has all information provided for an accurate quote.
We deliver across the Illawarra, Southern Highlands and Sydney region.
You will be liable for the full cost of repairs or replacement including transport costs including import taxes associated with the repair or replacement and loss of business costs while the equipment is repaired. We keep a record of the condition of our equipment including photos on delivery to ensure no damage on install.
We can set up at a private residence, community hall or even private venue.
We do not set up in public spaces like parks / ovals etc.
We do not set up at an event if any of this is found as these items are found to damage the equipment such as stain and cause a safety hazard. We are happy to discuss further over the phone. If the above-mentioned items are in contact with our equipment a penalty will apply and if any stains you will be liable for the full cost of replacement including, transport costs associated with the repairs and loss of business costs.
No, penalties will apply if the equipment is moved to a different location or space where originally set up.